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Frequently Asked Questions

Q: I have checked the “Stay Logged In” box when logging in. Why am I still being asked to log in again prior to the 90-day log in window?

Typically, this means that the cookies are disabled on your device or the cache needs to be cleared. Having cookies enabled helps websites to remember information from your previous visit and to also automatically log you in. Clearing the cache periodically can allow your browser to function more efficiently. Please click here to see how to enable cookies on your device. If you need help clearing your browser cache, see this article.

Another possible problem is that you are viewing the site in Private mode (which is called Incognito mode on the Chrome browser). If you’re viewing the site in Private or Incognito mode, you will have to log in every time you go to the site.

Also, note that you will have to log in on every browser you use. This means logging in on your phone and your computer, as well as every browser on that phone or computer.

(Note that, on your phone, Twitter and Facebook use their own browser, so you’ll have to login again in Twitter and Facebook. It’s annoying, we know. Unfortunately, there’s nothing we can do about it.)

Q: Do you have an app?

Yes! Our app is available for download in the App Store on Apple devices and in the Google Play Store on Android devices under The Daily Memphian.

Q: I am already a subscriber. When accessing my subscription, I am being told that I have reached my limit of free articles.

This means that you are required to log in to your account. You may log in using the Log In button located at the top, right corner of your screen. When logging in to your account, we recommend that you opt to stay logged in. If you do, our website will keep you logged in for 90 days per browser. This means you will have to login on your computer and your phone, as well as every browser you use on your computer or your phone.

(Note that, on your mobile device, Twitter and Facebook use their own browser, so you’ll have to login again when using Twitter and Facebook. It’s annoying, we know. Unfortunately, there’s nothing we can do about it.)

You can also email us at support@dailymemphian.com or call Customer Service at 901-501-NEWS.

Q: How do I update my credit card information for auto-renewal?

  1. While logged in to your account, click on your name in the upper right-hand corner of the screen. On mobile devices, click on the menu button that looks like an outlined drawing of a person.
  2. Click on My Account.
  3. Under the “My Subscription” tab, click "Manage" beside your active Daily Memphian subscription then click “Update renewal payment method”. From here you may choose a card on file or add a new payment method.

Please note that payment information cannot be updated in the app and can only be updated online at https://dailymemphian.com/myaccount.

Q: I updated my credit card information online. Why is my subscription still showing as expired?

If your subscription has expired, you will need to create a new subscription to regain access at https://dailymemphian.com/subscribe.

Q: How do I change the password for my account?

If you are not already logged into your account and have forgotten your password, please click on “I Forgot My Password” located on the login screen. You will enter your subscription email address and then click “Restore”. You will then be sent a link to your subscription email to reset your password.

If you are already logged in and remember the current password, please click on your name in the upper right-hand corner of the screen. On mobile devices, click on the menu button that looks like an outlined drawing of a person. From here, click on “My Account”, click the “Profile” tab and then click “Change Password”.

Q: I receive your Email Editions every day. That means I’m a subscriber, doesn’t it?

Subscriptions to our Email Editions are free. The Email Editions contain links to articles on The Daily Memphian. However, in order to read an unlimited number of articles every month, read subscriber only content, and receive discounts on our events, you must become a paid subscriber to The Daily Memphian. You can do so here.

Q: Can I change the email address used to log in to my subscription?

Yes. While logged into your account, please click on your name in the upper right-hand corner of the screen. On mobile devices, click on the menu button that looks like an outlined drawing of a person. Click on “My Account” and then click the “Profile” tab. From here you may update the email address. To save your new email address, please enter your current password and then click “Save Changes”.

Note that changing your email address on your paid subscription will not update the address at which you receive your Email Editions. To update your address for our Email Editions, see the instructions below.

Q: How do I sign up for the free Email Editions?

Our Email Editions include Morning, Afternoon, Breaking News alerts, as well as various week in review Email Editions, such as The Week in Business, The Week in Sports, etc.  Sign up by entering your email address in the Email Edition sign up window located on the right side or at the bottom of every page.

You can also sign up by going to an article in the section that you are interested in – e.g., Business – and using the sign-up form on the right side or at the bottom of the article. Once you enroll in any of our Email Editions you will automatically be subscribed to all of our email publications. You can customize your email preferences to only receive specific Email Editions by following the instructions below.

Q: Can I customize my email preferences?

  1. Scroll to the bottom of any of your Email Editions and click “Manage Email Preferences.”
  2. On the Opt-Out Preferences Page, you will click “Yes” if you want to opt out and no longer receive that specific Email Edition. Keep the option switched to “No” if you wish to continue receiving a particular Email Edition/Section.
  3. Click “Save Preferences” to save your selections.

Q: I need a receipt for my purchase. Is there a way to print receipts online?

Receipts can be retrieved by going to My Account and then clicking on the “Payments & history” tab. From here you can download the transaction receipt or you can have the receipt emailed to the email address on file for your subscription.

Q: Can I share a subscription with my spouse or household?

You may share your subscription with your spouse or other household members by providing them with the email address and password you selected when you registered your account. However, only one email address per subscription will receive our daily or weekly Email Editions.

To be added to the list to receive the Email Editions, scroll down our home page where it says Email Edition, enter the email address and then click "Add". That email address will then start receiving all Email Editions and Breaking News alerts.

Q: How do I turn off auto-renewal?

Auto-renewal can be disabled by going to My Account and then switching auto-renewal off beside the active subscription.

Q: How do I cancel my paid subscription?

You may cancel your paid subscription by going to My Account then clicking on “Manage” beside the active subscription. From here you will have the option of canceling your subscription.

Q: How do I comment on articles?

To comment on articles, scroll down to the comment section at the end of the article and click “Login” located under “Comment On This Story” to the right. Note that this is a different login than your subscription login. To comment, you will need to select Facebook, Twitter, Google or you can sign-up with Disqus.

If you wish to set up an account with Disqus, please click on the Disqus icon and click "Need an account?" After you have created an account, you will need to verify your email by clicking on the verification link that Disqus sends via email. Once the email is verified, you will then be able to leave comments on our website.

Q: Who do I contact to discuss my subscription?

You may email Customer Support at support@dailymemphian.com or call 901-501-NEWS (6397) option 5. Our hours of operation are 8:30 am – 4:30 Monday – Friday.

Q: I am interested in subscribing to the Daily Memphian. Do you offer a free trial?

Every month, you get three free articles per device. After that, you must subscribe to read unlimited articles. Click here to become a subscriber.

Q: Do you have hard copies or offer delivery for the Daily Memphian?

Our publication is all digital, accessible on mobile devices, tablets, and computers. At this time, we do not have plans to offer hard copies or delivery service.

Q: Where can I send Press Releases?

Press Releases can be sent to our editorial team by emailing them to releases@dailymemphian.com.

Q: Who do I contact to place an advertisement with the Daily Memphian?

You may contact our Advertising Department at advertising@dailymemphian.com or 901-501-NEWS (6397) option 2.

Q: How are obituaries submitted?

Obituaries can be submitted by funeral homes to obituaries@dailymemphian.com. Obituaries received Monday – Friday by 4:30 pm will be posted within 24 hours. Obituaries received on weekends and holidays are posted on the following business day. For additional questions, please contact our Obits line at 901-842-1816.

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