Frequently Asked Questions

Q: Nothing happens when I click “Log In.” How do I fix this?

In most cases, this occurs when there is an active pop-up blocker. You will need to turn off the pop-up blocker when visiting our website or add us to your list of websites with this permission. This is typically located in the browser settings under website security settings or privacy.

Q: Why can’t I stay logged in after checking the “Stay Logged In” box?

Our website is designed to keep you logged in indefinitely. However, there could be security settings on your device that overrides this attempt. A few things to check for:

• Ensure you are not browsing incognito or InPrivate.
• Ensure cookies are allowed for our website.
• Make sure your VPN is disabled when visiting our website.
• Check your antivirus’s web security settings to ensure that tracking is allowed for our website.

Q: Do you have an app?

Yes! Our app is available for download in the App Store on Apple devices and in the Google Play Store on Android devices under The Daily Memphian.

Q: I am already a subscriber. When accessing my subscription, I am being told that I have reached my limit of free articles.

This means that you are required to log in to your account. You may log in using the Log In button located at the top-right corner of your screen. When logging in to your account, we recommend that you opt to stay logged in. You will need to log in separately for each browser you use on your computer or your phone.

(Note that, on your mobile device, Twitter and Facebook use their own browser, so you’ll have to log in again when using Twitter and Facebook. It’s annoying, we know. Unfortunately, there’s nothing we can do about it.)

You can also email us at support@dailymemphian.com or call Customer Service at 901-501-NEWS.

Q: How do I update my credit card information for auto-renewal?

1. While logged in to your account, click on your name in the upper right-hand corner of the screen. On mobile devices, click on the menu button that looks like an outlined drawing of a person.
2. Click on My Account.
3. Under the “My Subscription” tab, click “Manage” beside your active Daily Memphian subscription then click “Update renewal payment method.” From here you may choose a card on file or add a new payment method.

Please note that payment information cannot be updated in the app and can only be updated online at dailymemphian.com/myaccount.

Q: I updated my credit card information online. Why is my subscription still showing as expired?

If your subscription has expired, you will need to create a new subscription at dailymemphian.com/subscribe to regain access.

Q: How do I change the password for my account?

If you are not already logged into your account and have forgotten your password, please click on “I Forgot My Password” located on the login screen. Enter your subscription email address and click “Restore.” You will then be sent a link to your subscription email to reset your password.

If you are already logged in and remember the current password, go to My Account, select the “Profile” tab, then click “Change Password.”

Q: I receive your Email Editions every day. That means I’m a subscriber, doesn’t it?

Subscriptions to our Email Editions are free. The Email Editions contain links to articles on The Daily Memphian. However, in order to read an unlimited number of articles every month, read subscriber only content, and receive discounts on our events, you must become a paid subscriber to The Daily Memphian. You can do so here.

Q: Can I change the email address used to log in to my subscription?

Yes. While logged into your account, please click on your name in the upper right-hand corner of the screen. On mobile devices, click on the menu button that looks like an outlined drawing of a person. Click on My Account, then click the “Profile” tab. From here you may update the email address. To save your new email address, please enter your current password and then click “Save Changes.”

Note that changing your email address on your paid subscription will not update the address at which you receive your Email Editions. To update your address for our Email Editions, click here, enter your new email, and opt into any emails you want to receive. 

To stop receiving emails at your previous address, go to the same page, dailymemphian.com/email, enter your previous email, then click “Unsubscribe from all emails.”

Q: How do I sign up for the free Email Editions?

Our Email Editions include Morning, Afternoon, Breaking News alerts, as well as various week in review Email Editions, such as The Week in Business, The Week in Sports, etc. 

You can sign up for — or opt out of — any of our email edtitions by going to dailymemphian.com/email and selecting the emails you want to receive.

Q: Can I customize my email preferences?

You can sign up for – or opt out of – any of our email edtitions by going to dailymemphian.com/email and selecting the emails you want to receive.

Q: I need a receipt for my purchase. Is there a way to print receipts online?

Receipts can be retrieved by going to My Account and clicking on the “Payments & history” tab. From here, you can download the transaction receipt or have the receipt emailed to the email address on file for your subscription.

Q: Can I share a subscription with my spouse or household?

You may share your subscription with your spouse or other household members by providing them with the email address and password you selected when you registered your account. However, only one email address per subscription will receive our daily or weekly Email Editions.

Additional emails can be signed up to receive the Email Edition newsletters at no cost. To sign up for free Email Editions, go to dailymemphian.com/email. However, it is important to remember to sign in to the paid subscription using the primary email address on the account.

Q: How do I turn off auto-renewal?

Auto-renewal can be disabled on the “Subscriptions” tab in My Account. Click “Manage” to the right of your active subscription, then click “Disable auto-renew.”

Q: How do I cancel my paid subscription?

You may cancel your paid subscription by going to My Account then clicking on “Manage” beside the active subscription. From here you will have the option of canceling your subscription. You can also cancel your subscription via email at support@dailymemphian.com or by phone at 901-501-NEWS (6397), option 5, Monday–Friday, 8:30 a.m.–4:30 p.m.

Q: How do I donate to The Daily Memphian?

The Daily Memphian is a 501(c)3 news organization. You can support us with a donation by clicking here.

Q: How do I comment on articles?

Viewing and writing comments is a subscriber-only benefit so you will need to ensure that you are first logged into your account. Once logged in, scroll to the bottom of the article on which you wish to comment and start typing in the “Join the discussion” box, then click “Comment” to submit.

Q: Who do I contact to discuss my subscription?

You may email Customer Support at support@dailymemphian.com or call 901-501-NEWS (6397) option 5. Our hours of operation are Monday–Friday, 8:30 a.m.–4:30 p.m.

Q: I am interested in subscribing to the Daily Memphian. Do you offer a free trial?

Every month, you get three free articles per device. After that, you must subscribe to read unlimited articles. Click here to become a subscriber.

Q: How can I purchase a gift subscription?

Gift subscriptions can be purchased at dailymemphian.com/gifts. If you are not already registered with us, you will need to first create an account using your name and email address, then generate a password. This helps keep track of your gift purchases. Once your account is created, you can then choose the gift term, complete your purchase and send it to the recipient.

Q: Do you have hard copies or offer delivery for the Daily Memphian?

Our publication is all digital, accessible on mobile devices, tablets, and computers. At this time, we do not have plans to offer hard copies or delivery service.

Q: Where can I send press releases?

Press releases can be emailed to our editorial team at releases@dailymemphian.com.

Q: Who do I contact to place an advertisement with the Daily Memphian?

You may contact our Advertising Department at advertising@dailymemphian.com or 901-501-NEWS (6397), option 2.

Q: How are obituaries submitted?

The Daily Memphian provides this service completely free of charge.

Obituaries are typically submitted by the funeral home to obituaries@dailymemphian.com. You may also submit the obituary directly by including a copy of the death certificate. If you do not have a copy of the death certificate, you may provide the contact information for the funeral home, crematorium, or body donation service for verification of death.

There is no character limit and a photo can be included. Please submit the obituary in text or Word document format. A photocopy or screenshot of the obituary cannot be published. Photos can be submitted in .jpg, .jpeg, .gif, .bmp, or .png formats.

Obituaries received Monday–Friday by 4:30 p.m. are posted within 24 hours. Obituaries received on weekends and holidays will be posted the following business day.