FTC’s Cooling-Off Rule may help with buyer’s remorse

By Randy Hutchinson, Guest Columnist Updated: January 30, 2019 4:00 AM CT | Published: January 29, 2019 11:16 PM CT

Guest Columnist

Randy Hutchinson

Randy Hutchinson is the President and CEO of the BBB of the Mid-South, serving 28 counties in Tennessee, Mississippi and Arkansas. He graduated from Western Maryland College and has an MBA from Wilmington College.

The Better Business Bureau often receives complaints that make it clear the consumers didn’t realize they had the right to change their mind about a transaction. The merchant involved may have been blissfully, or willfully, ignorant of its obligation to inform the consumers of their rights and to provide the required form.

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Better Business Bureau Of The Mid-South federal trade commission

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FTC’s Cooling-Off Rule may help with buyer’s remorse

Randy Hutchinson

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