FedEx aims to make life easier for small or medium shippers
FedEx handlers (in a file photo) sort packages at their Cordova center. The company’s new fdx.com platform offers retailers help with real-time delivery estimates and more. (Mark Weber/The Daily Memphian)
FedEx announced the fdx.com platform in January at the National Retail Federation’s Big Show and spent the next eight months in a quiet rollout.
It says brands of all sizes have bought in, including Z Supply, an apparel company with a presence with more than 3,000 retailers in the U.S. It, FedEx says, has already reported single-digit results in revenue and conversion rates.
Amazon has been providing these services for its sellers for years, says Santosh Kumar, the Lillian and Morrie Moss Chair of Excellence Professor in Computer Science at the University of Memphis.
“Amazon is the marketplace. It’s serving those who sell their products on Amazon, including handling their warehousing and returns.
“It leaves all of these brick-and-mortar retailers who are losing more and more business to Amazon, but they don’t want to move to Amazon because it charges hefty fees,” Kumar said.
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fdx.com FedEx Corp. digital platform ShopRunner Subscriber OnlyThank you for supporting local journalism.
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Jane Roberts
Longtime journalist Jane Roberts is a Minnesotan by birth and a Memphian by choice. She's lived and reported in the city more than two decades. She covers business news and features for The Daily Memphian.
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