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Conduit Global announces another layoff, trimming 112 people

By Updated: March 04, 2019 8:25 PM CT | Published: March 04, 2019 6:10 PM CT

Conduit Global, operator of a call center at 7000 Goodlett Farms Parkway, says it will lay off 112 employees April 30.

The New York-based company notified the Tennessee Department of Labor and Workforce Development Friday, March 1, about the permanent layoff.

Conduit Global opened the $8 million call center in June 2014 with initial plans to hire 1,000 workers over several years. But just 11 months later, the company said it was trimming 600 of its 700 workers after losing the major customer served by the Memphis center, telecommunications giant Verizon.

State and local leaders, who had secretly courted Conduit for months, lauded the company for creating 1,000 jobs as Memphis struggled to climb back from the Great Recession. Mark Herbison, the Greater Memphis Chamber’s senior vice president of economic development at the time, said that “like Electrolux and Mitsubishi did in the manufacturing field, it puts the word out that we’ve got big companies that could go anywhere in the world and they’re choosing to go to Memphis.”

However, the project drew immediate criticism from some quarters for its low wages and the center’s distance from public transportation. Ultimately, Conduit obtained $2 million in state incentives, including a grant for worker training, but no abatements from Memphis or Shelby County.

Instead, then-Memphis Mayor A C Wharton responded by working with the Memphis Area Transit Authority to develop bus routes near the call center in Cordova.

The New York-based company says it employs more than 3,000 “customer experience” professionals in eight countries.

Conduit Global Memphis’ Facebook page doesn’t mention a layoff.

The company advertised hiring events on Facebook in January, saying it was seeking customer service advisers at $12.25 an hour with $150 monthly bonuses. 

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Conduit Global layoff Memphis call center

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