At-home advocates help chronic ER users reduce drain on system

By , Daily Memphian Updated: July 16, 2019 9:40 AM CT | Published: July 15, 2019 11:46 AM CT
<strong>Dr. Jim Bailey, professor of internal medicine and preventive medicine in the University of Tennessee Health Science College of Medicine, was a lead researcher in a four-year study that looked at what happens when a nurse and a pharmacy tech visit super utilizers in their homes after discharge and advise and advocate for their care.</strong> (Jim Weber/Daily Memphian)

Dr. Jim Bailey, professor of internal medicine and preventive medicine in the University of Tennessee Health Science College of Medicine, was a lead researcher in a four-year study that looked at what happens when a nurse and a pharmacy tech visit super utilizers in their homes after discharge and advise and advocate for their care. (Jim Weber/Daily Memphian)

A four-year study on care given to really sick patients after being discharged from the hospital reveals the importance of creating reimbursement systems that pay for total patient care, including rapid follow-ups.

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Dr. Jim Bailey super utilizers
Jane Roberts

Jane Roberts

Jane Roberts has reported in Memphis for more than 20 years. As a senior member of The Daily Memphian staff, she was assigned to the medical beat during the COVID-19 pandemic. She also has done in-depth work on other medical issues facing our community, including shortages of specialists in local hospitals. She covered K-12 education here for years and later the region’s transportation sector, including Memphis International Airport and FedEx Corp.


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