Daily Briefs

By Updated: March 09, 2019 4:00 AM CT | Published: March 08, 2019 5:30 PM CT
  • Text-to-911 service launching soon in Memphis
  • Portion of Pleasant Ridge Road to close for about a month
  • American Home Shield holding jobs fair

Text-to-911 service launching soon in Memphis

Reaching 911 by text will be available in the city of Memphis in the next two to three weeks, making the metro area the first in the state to have this capability.

After the service launches in  Memphis, it will then be made available over the next 6 to 8 months in the remaining areas of Shelby County, including Bartlett, Collierville, Germantown, Millington and unincorporated areas of the county, Raymond Chiozza, the director of the Shelby County Tennessee 911 District said.

He said the text-to-911 service is designed specifically for those who are hearing impaired, speech disabled or in a dangerous situation where you can’t call 911. But if you have an emergency and can call 911, do that first.

“Remember, call 911 if you can, text 911 if you can’t,” Chiozza said.

People who have an emergency can text 911 followed by their location and a short description of their emergency. Videos, photos and group text are not allowed in the service, Chiozza said.

Chiozza said to upgrade their technology and equipment to make the texting service available it cost the Shelby County 911 District $1.6 million to upgrade the service for the City of Memphis. To provide the upgrades to the reminder of Shelby County it cost $2.5 million and the money is collected from the 911 tax on you cellphone bill.  

Shelby County is one of the recent areas nationwide to have text-to-911 service and will join more than 1,600 911 emergency call centers  that have implemented the service.  

-Yolanda Jones

Portion of Pleasant Ridge Road to close for about a month

A portion of Pleasant Ridge Road east of the intersection of Austin Peay Highway will close temporarily for up to four weeks while a new water main is installed.

The temporary closing will begin March 11 and continue to April 5, 24 hours a day, according to a press release from Memphis Light, Gas and Water Division.

MLGW crews will be installing the new water main as part of the widening of Austin Peay Highway, a Tennessee Department of Transportation project. Construction will take place within the roadway lanes.

Motorists are encouraged to use Austin Peay and Donnell roads or Paul Barret Parkway (State Route 385) as alternate routes. Detour routes will be posted, according to MLGW.

-Daily Memphian Staff

American Home Shield holding jobs fair

The home-warranty company American Home Shield is holding a job fair Saturday, March 9, to fill 30 customer service positions at its Memphis contact center.

The event will be 9 to 11 a.m. at 6399 Shelby View Drive, Suite 104.

The new hires will start March 26. The jobs pay up to $14 an hour.

The jobs involve acting as "customer advocates" to ensure a claim is resolved when a home system or appliance breaks due to normal wear and tear.

 Anyone interested should bring multiple copies of a resume and wear “professional attire,’’ a company release states. Applicants can meet and interview with local managers, see the facility and learn more about American Home Shield, which is headquartered in Memphis.

Those who cannot attend the event can learn more about the positions and apply at                   --Staff 


Daily Briefs

Comment On This Story

Section Emails

Sign up to get the latest articles from the Metro section.