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Hernando plans to use AI at City Hall

By , Daily Memphian Updated: September 15, 2026 11:04 PM CT | Published: September 15, 2026 9:33 PM CT

Hernando’s Board of Aldermen approved a contract Tuesday night, Sept. 15, with artificial intelligence company Polimorphic to automate calls to City Hall and provide a better system for public works requests.

The New York-based company, which works with local and state governments nationally, will implement its program in a phased approach with the city. Ben Busching, Polimorphic senior account executive, gave a presentation on the program to the board Tuesday night.

The phased approach means, in time, the city could implement it in more ways to address more needs.

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