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MATA riders’ pleas for better service met with piecemeal progress

By , Daily Memphian Updated: February 07, 2026 2:11 PM CT | Published: February 07, 2026 2:11 PM CT

Allison Donald has cerebral palsy and must use crutches to walk, a condition that makes getting around the city a challenge.

Donald has to rely on public transit to get from her East Memphis home to her job in Midtown. Sometimes, it all works out as the Memphis Area Transit Authority vehicle arrives on time and gets her to work on time. Other days, she’s either late to work or can’t get there at all.

“Absolutely, it has affected (me),” Donald said. “I have experienced extremely late pickups. I have also experienced not being able to get a ride at all.”

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Memphis Area Transit Authority MATA Transit Equity Day public transportation Subscriber Only

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Jody Callahan

Jody Callahan graduated with degrees in journalism and economics from what is now known as the University of Memphis. He has covered news in Memphis for more than 25 years.


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